Support that really helps you.

Our support team is available 24/7 to assist you.

FAQ

I am new to mining, can you help me?

FAQ

The short answer is: YES

Bit3's team of experts can you help you with Cloudmining contracts or help you with setting up your ASIC miner.

Just give us a call and we will gladly assist you.

FAQ

Do you experience
downtime?

FAQ

 

Until now? NOPE

We operate mostly TIER2 and TIER3 datacenters which include:

  • An uninterruptible power supply (UPS) for power sags, outages, and spikes.
  • An area for IT systems.
  • Dedicated cooling equipment that runs outside office hours.
  • An engine generator for power outages.

Our facility protects against disruptions from human error. Redundant equipment includes chillers, pumps, UPS modules, and engine generators.

FAQ

Do you provide after sales service?

FAQ

Getting started is never easy. Our dedicated team of professionals will help you in your quest.

We provide you with first class support to get you started. Our team takes care of the hardware hassles that go along with digital asset mining.

Networks, firewalls, routers, VPN’s; don’t worry – that’s our part of the deal.

FAQ

Are your locations safe
and secured?

FAQ

All of our locations are heavily secured with surveillance cameras and staff on site.

Kreuz

Extended support with an SLA.

Kreuz

Do you want your mining farm to stay available at all times, no matter what?
That is exactly our guarantee!

Is there a risk that things might go wrong? In that case, we will intervene
proactively thanks to our continuous monitoring service. We will make sure the
necessary adjustments are made and we’ll provide a thorough solution.

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Always online thanks to our SLA guarantees

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Quick and structural solutions instead of buggy workarounds